Privacy
Policy
Last updated: 13/02/2026
Welcome to The Fantastical Tent Co. (“we”, “our”, “us”). We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our services.
By using our website, you agree to the practices described in this policy.
If you have any questions about this Privacy Policy or your personal data, please contact us.
What Personal Data We Collect
We may collect and process the following categories of personal data:
Information you provide directly:
- Name
- Email address
- Phone number
- Booking or enquiry details
- Any information submitted via contact forms
Information collected automatically:
- IP address
- Browser type and version
- Device information
- Pages visited and website activity
- Cookies and tracking data
How We Use Your Personal Data
We process your data under lawful bases set out in UK GDPR, including contract, legitimate interests, legal obligation, and consent.
We use your data to:
- Respond to enquiries and provide quotes
- Manage bookings and deliver services
- Send booking confirmations and updates
- Prevent fraud and ensure security
- Comply with legal obligations
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience and analyse website performance.
Cookies may include:
- Essential website functionality cookies
- Analytics cookies (e.g. Google Analytics)
- Marketing or advertising cookies
Sharing Your Personal Data
We do not sell your personal data.
We may share your information with trusted third parties where necessary, including:
- Website hosting providers
- Email or marketing platforms
- Analytics providers
- Professional advisers or legal authorities where required
International Data Transfers
Some of our service providers may be located outside the United Kingdom. Where data is transferred internationally, we ensure appropriate safeguards are in place, such as adequacy regulations or approved contractual clauses.
Data Retention
We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
Typical retention periods may include:
- Enquiries: up to 12 months
- Booking and financial records: up to 6 years (for HMRC compliance)
Your Legal Rights
Under UK data protection law, you have rights including:
- The right to access your personal data
- The right to correct inaccurate data
- The right to request deletion (“right to be forgotten”)
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent at any time
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or loss. However, no online system can be guaranteed to be completely secure.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of other sites and encourage you to read their policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be published on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us.
